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Service

Technology Support You Can Count On

Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.

Preventative Maintenance

Remote Login & Quarterly On-site Service Options Available

24/7 Automated Monitoring

We’re available to communicate with you in whichever manner best fits your lifestyle.

OVrC Home App

Set security filters & parental controls, view network health, reboot remotely, submit a service request.

Tech Support

7 Days / Week 8:00 AM - 10:00 PM; On-Site & Remote Login with Priority Scheduling options available.

CUSTOMER SUPPORT SERVICE OPTIONS

Features Valued Customer NetCloud NetCloud+
Included $540/Annual Equipment-Based Pricing
Preventative Maintenance Remote Login Remote Login & Quarterly On-Site Service
Tech Support: 717-392-9292 (Monday Thru Friday 8:00 AM - 4:30 PM) On-Site On-Site & Remote Login On-Site & Remote Login with Priority Scheduling
$200 Urgent Response Support (7 days / week 8:00 AM - 10:00 PM)
24/7 Automated Monitoring
OVrC Home App (set security filters & parental controls, view network health, reboot remotely, submit a service request)
Waived On-Site Diagnostic Fee
Select Equipment Discounts 10%

Customer Support Service Options

EdgeUP Service Chart

APP Preview

FAQ

  • Remote (off-site login) patch and security updates for managed network equipment
  • Recommend end-of-life upgrades and defective equipment repairs
  • On-site system firmware updates
  • On-site preventative diagnoses
  • Confirm all connections
  • Equipment cleaning
  • Battery replacement
  • Includes any work done to restore proper system functionality
  • Billed per technician labor hour
  • Support after hours, or during a normal business day where we are required to pause an ongoing job
  • Available to NetCloud and NetCloud+ clients
  • Cost $200 Plus Travel Fee and Technical Support
  • Travel to and time spent diagnosing your system issue
  • Based on milage from our office
  • Capped at 30 minutes
  • Also known as a “Trip Fee” or “Truck Roll”

Ready for Service?

Fill out this form and schedule an appointment.